EU Prime Serwis – Refund & Service Policy

• Refund percentages apply to the entire service fee, not partial payments.

• Refunds are only considered if the full service fee has been paid in advance and no balance remains.

• Only applicants who meet all eligibility criteria are entitled to refunds.

• Immigration rules may change based on future expectations.

• To secure opportunities under the cap system, clients may register early—even before their qualifications are officially recognized.

• By registering in advance, clients accept responsibility for preparing documentation before official announcements.

• If eligibility is not met after updates, alternative options may be considered.

• Zero tolerance for chargebacks. Any customer disputing a valid payment will be permanently banned from EU Prime Serwis services.

• Outstanding balances will be forwarded to collections, and unpaid debts may be reported to credit bureaus.

• All invoices include the consultation fee plus applicable taxes.

• Refunds, where applicable, are calculated only on service fees, not on third-party charges.

• If your visa application is officially rejected, refunds will be processed as per the signed Agreement.

• Clients must submit: Refund claim form, Rejection letter/stamp from authorities, Proof of payment (receipt).

• Refunds are processed within 35 working days of receiving required documents.

• Missing documents make the client ineligible for a refund.

• EU Prime Serwis is not liable for delays caused by external parties (e.g., couriers, consulates).

• Service charges are non-refundable for such delays.

• Fees paid to assessment bodies, immigration offices, embassies, or testing centers are non-refundable under any circumstances.

• Our service fee strictly covers EU Prime Serwis advisory and consulting services.

• Clients must notify EU Prime Serwis immediately of any card-related issues.

• Payments made via credit card/net banking cannot be disputed or reversed once authorized.

• Any misuse or chargeback attempts will be defended with relevant authorities.

• Service fees are based on EU Prime Serwis standards, not market prices.

• Complaints regarding fees after registration will not be entertained.

• Clients are responsible for meeting financial proof requirements set by immigration authorities.

• Failure to demonstrate sufficient funds disqualifies refund eligibility.

• Clients must provide all required documents within 30 days of request.

• Failure to comply results in forfeiture of consulting/advisory fees.

• Clients must inform EU Prime Serwis of any correspondence or updates received from immigration offices within 7 days.

• Failure to report such updates voids refund eligibility.

• Clients are responsible for attending visa interviews and assessments at their own expense.

• Missing scheduled interviews or failing to comply with instructions leads to forfeiture of fees.

• Refunds will not be granted if the client misses an immigration interview.

• Refunds will not be granted if required medical, police, or financial documents are not provided.

• Refunds will not be granted if language test requirements are not fulfilled.

• Refunds will not be granted if additional requested documents are submitted late.

• Refunds will not be granted if the client abandons the case or stops communication for more than 30 days.

• Passing the required language test is mandatory.

• Dependents (spouse/children over 18) must also meet language criteria, where applicable.

• Failure to pass language requirements does not qualify for a refund.

• EU Prime Serwis reserves the right to terminate services without refund if the client fails to provide accurate or truthful information.

• Services may be terminated if there is evidence of misuse, fraud, or non-cooperation.

• Services may be terminated if the client engages in behavior that obstructs service delivery.

• Immigration approvals are subject to government rules and cap systems.

• Even if criteria are met, approvals may be denied once yearly limits are reached.

• EU Prime Serwis provides no job or visa guarantees.

• Eligible refunds are processed within 15–30 working days.

• Keep EU Prime Serwis informed of any changes (address, marital status, legal cases, new family members, etc.).

• Provide accurate, updated information at all times.

• Ensure full compliance with visa requirements and documentation.

• EU Prime Serwis protects all client data under applicable privacy laws.

• Information is used only for immigration and consulting purposes, never for unauthorized use.

• EU Prime Serwis operates under the laws of Poland.

• Jurisdiction for disputes lies exclusively with Warsaw, Masovian State Courts.

• EU Prime Serwis is not liable for delays caused by events beyond control (strikes, wars, natural disasters, epidemics, government restrictions, etc.).

• By signing up for services, clients confirm they have read, understood, and accepted these terms.

• Refunds are strictly limited to the conditions outlined above.

• Once services have started, withdrawal or refund requests will not be accepted unless specifically covered under this policy.